Return & Refund Policy

We want you to love your Santa Clara Wool purchase. If for any reason you're not satisfied, we're here to help.

Terms

You may return eligible items within 30 days of the delivery date.

Conditions

To be eligible for a return, items must be:

• Unworn, unused, and unwashed
   
• In their original packaging with all tags attached
   
• Free of any signs of damage, odor, or alteration
   

Reasons

We accept returns for the following reasons:

• Incorrect or wrong item received
   
• Damaged or defective product upon arrival
   
• Change of mind (within our return window and meeting return conditions)

To initiate a return, please:

1. Contact our customer service at contact@santaclarawool.com with your order number and reason for return.
    
2. We’ll respond within 2 business days with instructions and a return shipping address.
    
3. Customers are responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).
    

Refund

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
   
• Approved refunds will be processed to your original method of payment within 5–7 business days.
   
• Shipping costs (if applicable) are non-refundable unless the return is due to our error.
   

Exchange

At this time, we do not offer direct exchanges. If you need a different item, we recommend returning your purchase and placing a new order.

Contact Us

For any questions or concerns, please contact us at:

📧 contact@santaclarawool.com
We'll get in touch as soon as possible.